Information Technology Services (ITS)

Information Technology Services offers a wide range of innovative solutions and support services to the MVC community. We help provide the infrastructure that enables faculty to teach and conduct research, allows students to learn effectively, and staff to manage the business operations of the college as whole.

We offer many other services, so please get in touch with us to explore how ITS can serve you.

  • MVC System Status
    Service Status Notes
    CampusAnyware Fully Operational
    D2L BrightSpace Fully Operational
    Ellucian Colleague Fully Operational
    Google Apps for Education Click here to view real time status from Google
    Internal Programs (Notes section will include detail on which internal programs are suffering from outages or degraded service) Fully Operational
    Internet Connection Fully Operational
    Moodle Retired – Not Operational
    MVC Employee Wireless Network Fully Operational
    MVC GitHub Fully Operational
    MVC Intranet Fully Operational
    MVC Network Fully Operational
    MVC Requisition System (Microix) Fully Operational
    MVC Student Wireless Network Fully Operational
    Net Partner (Financial aid student portal) Fully Operational
    Other issues (See notes) None
    Password Reset Portal Fully Operational
    PowerFAIDS Fully Operational
    RaisersEdge Fully Operational
    Student Portal / Self-Service Fully Operational
    VoIP Phone System Fully Operational
    Zoom Fully Operational
  • Strict NAT FAQ

    What is NAT?

    NAT is an acronym for Network Address Translation. At any given time, there may be hundreds of devices on the Missouri Valley network accessing the Internet. Because we do not have hundreds of public IP addresses, all these devices must share. This process of translating from multiple on-campus addresses to the shared public address is called NAT. This is the same thing a home router does (on a smaller scale) to allow multiple devices to connect to a single home Internet connection.

    How does this affect my Xbox 360 / Xbox One / PS3 / PS4 / etc..?

    The Xbox (and other gaming consoles) recognizes three NAT statuses:

    With an OPEN NAT type, you’re able to chat with other people, as well as join and host multiplayer games with people who have any NAT type on their network.

    With a MODERATE NAT type, you’re able to chat and play multiplayer games with some people; however, you might not be able to hear or play with others, and normally you won’t be chosen as the host of a match.

    With a STRICT NAT type, you’re only able to chat and play multiplayer games with people who have an OPEN NAT type. You can’t be chosen as the host of a match.

    You can read more here: XBox NAT

    At Missouri Valley you will most likely see your Xbox (and other devices) report a STRICT NAT.

    Can you change the NAT type to make it more open?

    Unfortunately the NAT type cannot be changed or opened on campus. This is not due to a limitation placed by IT, but by limitations of the Xbox itself. The Xbox was designed for use in a home environment where it would be the only Xbox on that Internet connection. A more open NAT type depends on all incoming Xbox Live traffic on that connection to be sent to a single Xbox console. With the large number of Xbox consoles sharing the campus Internet connection, it is unfortunately not possible to improve on Strict NAT.

    Can you enable uPnP or forward port 1234?

    We cannot. UPnP is designed for consumer style home routers, and does not work in large enterprise networks like that of Missouri Valley.

  • Computer Requirements FAQ

    I have a Mac, will that work?

    • Yes, a Mac should work.  We have not found any programs that faculty require that do not work on a Mac so far.

    Can’t I just use my smartphone?

    • We don’t recommend relying solely on your smartphone for class. Many of our classes have moved to eBooks, and will be using D2L Brightspace as the Learning Management System this year. Although Brightspace has a reliable phone application, engaging in all coursework from a smartphone can be extremely limiting.

    I have an iPad, will that work?

    • If using an iPad, you will need to install the Google family of Apps (Chrome, Drive, Docs, Sheets, Slides) for the best experience.

    Will a Chromebook work?

    • Yes, a Chromebook will work for most students.

    What programs will I need?

    • Missouri Valley College is a Google campus and most classes use Google Drive, Google Docs. Google Sheets and Google Slides.
    • Most of the other programs used are web based.

    Will I need a webcam?

    • Yes and most newer laptops come with one built in.  If your device does not, external webcams can be purchased relatively easily.

    If you are looking to purchase a PC / laptop here are our recommended specs:

    • Operating System – Windows 10 Home or MacOS Big Sur
    • Processor Type – 4-core processor or higher
    • Memory – Minimum of 4 GB RAM or higher
    • Hard Drive – Minimum of 250 GB; recommend 500 GB or higher

    Nursing Students:

    • You are required to have a non-chromebook laptop with modern WiFi capabilities, a built-in camera, and microphone.
  • Google Drive info for Alumni

    Effective August 1st 2022, all MVC Alumni accounts will be limited to Gmail access only. Google Drive and other Google Apps will be removed for all alumni users.

    To make a local copy of your Google Drive files, please do the following steps in order:

    1. Log into your Missouri Valley College Google Drive account
    2. Right-click the file or folder you would like to download and select download.
    3. The file will be downloaded to your local computer.
    4. Delete the file from your Google Drive.

    Tip: you can select more than one file by holding the Ctrl key on your keyboard and clicking on the file(s) or folder(s) you’d like to download.


Meet Our IT Staff

Xhon Pelushi
Help Desk Technician
Kent McWilliams
IT Support Specialist
Aaron Dickey
Systems Administrator
Joshua Dickey
Programmer Analyst
Kelsey Brownley
Online Services Coordinator
Omar AlRefae
Principal Software Engineer
Chief Information Officer