Mass Communications

Inter-State Studio & Publishing Co.

Contact: Linda Ellis

Position: Marketing Support Rep. - Studio/Campus Agendas

This position is responsible for contacting potential customers to schedule sales appointment for Inter-State Territory Managers and sell planners over the phone and through electronic communication.

Duties include scheduling appointments for Territory Managers in assigned territory, documenting all correspondence, sending informaiton packets to customers, providing customers with planner quotes, updating customer information in Goldmine, resolving complaints and issues in a positive manner, and accurately completing paperwork for production within prescribed time frame. Representatives must make a minimum of 200 calls per week.

Edcation requirement is a high school diploma or equivalent; some college preferred.

Work Experience:
Phone sales, retail sales and customer service helpful.

Abilities and Skills:
Able to type 40 WPM, attention to detail, excellent phone communication skills, good verbal and written communication skills, able to multitask, project management skills, and problem-solving skills. Intermediate computer skills with Word, Excel, Email and Goldmine.

Required In-House Training:
Knowledge of Inter-State products and services, Student Planner product line, Goldmine, Studio Desktop, Quote Worksheets.

Salary: This position receives an hourly base pay, sales commission and incentives.