Business Office Customer Satisfaction Survey

Please feel free to leave an answer blank if it does not apply!


Background Questions:

I am a             Student's Year in College

Type of Contact:

Phone      Email     In Person    Online Services

Quality of Staff Service:

Knowledge Excellent Above Average Below Average Poor
Efficiency Excellent  Above Average Below Average Poor
Promptness:   Excellent Above Average   Below Average Poor
Communication:   Excellent   Above Average Below Average Poor

How helpful is the Business Office staff in helping you meet the financial responsibilities of paying your student account?
Excellent   Above Average Below Average Poor

How affordable and convenient is the payment plan offered for payment of outstanding balances?
Excellent   Above Average Below Average Poor

How accurate and easily understood are the billing statements?
Excellent   Above Average Below Average Poor


Your overall satisfaction level with the Business Office Staff:
Very Helpful    Somewhat Helpful   Unhelpful   Very Unhelpful N/A

Comments/Suggestions: