Financial Aid Office Customer Satisfaction Survey


Background Questions:

I am a Student Parent             Student's Year in College Freshman Sophomore Junior Senior Graduate Prospective Student

Type of Contact:

Phone      Email     In Person    Online Services

Quality of Staff Service:

Accessibility:              Excellent    Above Average    Below Average    Poor

Promptness:                Excellent    Above Average    Below Average    Poor

Willingness to help:   Excellent    Above Average    Below Average    Poor

Courtesy:                     Excellent    Above Average    Below Average    Poor

Knowledge:                Excellent    Above Average    Below Average    Poor

Efficiency:                    Excellent    Above Average    Below Average    Poor

Quality of Web site/Printed Materials:

Usefulness of Printed material:
Very Helpful    Somewhat Helpful   Unhelpful   Very Unhelpful N/A

Usefulness of Financial Aid web site information:
Very Helpful    Somewhat Helpful   Unhelpful   Very Unhelpful N/A

Satisfaction level with Financial Aid web site information:
Very Helpful    Somewhat Helpful   Unhelpful   Very Unhelpful N/A

Overall Satisfaction Level:

Your overall satisfaction level with the performance of the Financial Aid staff:
Very Helpful    Somewhat Helpful   Unhelpful   Very Unhelpful N/A

Your overall satisfaction level with the financial aid process:
Very Helpful    Somewhat Helpful   Unhelpful   Very Unhelpful N/A

Comments/Suggestions: